Change Requests

All Change Requests can be made at the Campus or through the member’s online account.

  1. Log in to your account
  2. Once logged in go to E-Documents > Change Requests
  3. Add Change Request
  4. Select the Change request they would like to make
  5. Complete the Change request with online signature

Membership Changes can be made anytime during the membership contract.

Things to keep in mind…

  • Family Memberships are defined as two Adults living in the same household and their dependent children under the age of 26 still living with them.
  • To receive the Corporate discount a Pay Stub or letter from HR must be scanned in for auditing purposes at time of sign-up.

Membership Hold Request – Memberships can only be placed on Hold for the following reasons

  • Military Service (Out of state trainings & deployment)
  • Serious Illness or Injury. (Must supply doctors note)

The request must meet the following guidelines

  • Must be for a period greater than 45 days
  • Memberships can only be placed on hold once per contract.
  • Memberships hold request must have a hold start date and a hold end date.

Cancellation Policy

Monthly Cancellation – Pursuant to the terms and conditions of my membership contract and upon written cancellation notice, one final draft will be debited from the bank account or credit card designated on my current Altoona Campus Membership Application. I understand I will have an active membership until the end of the month in which my final draft occurs.

Pay-In-Full Cancellation Pursuant to the terms and conditions of my membership contract, I understand that membership cancellation requires 30 days written notice.  Memberships paid in full at the time of purchase will be pro-rated and refunds will be issued within 45 days of receipt of this notification of cancellation.  This refund will be calculated based upon the unused days of the membership, beginning 30 days after the receipt of written notification and ending the date of expiration of the original membership contract.

Account Login

If you have any further questions in regards to your membership changes please call, stop by the front desk, or e-mail